Why Was My Proof of Address Verification Rejected?
Your proof of address verification might be rejected for the following reasons:
Name Mismatch: The document must display your name as registered.
Unsupported File Type: We only accept PDF files or original pictures of documents, not screenshots or scans.
Address Mismatch: The address on the document must match the one provided during registration.
Outdated Document: The document must be issued within the last three months.
Unsupported Document Type: We only accept the following documents:
Utility bills
Bank or credit card statements
Tax invoices (within the last 3 months)
Other government-issued residential statements or certificates
Document Condition: Ensure that all four corners of the document are visible and not folded.
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