Why Was My Card Selfie Verification Rejected?
Common reasons for card selfie verification rejection include:
Missing Information: Ensure the uploaded image clearly shows the card’s first six and last four digits, as well as the cardholder’s name.
Blurry Images: Only clear images where all the information is easily readable will be accepted.
Missing Selfie: Ensure your face is visible in the selfie.
Incorrect Screenshot: For Apple/Google Pay screens, make sure the virtual or digital number, or the physical card number, is visible.
In some cases, we may also need a screenshot of a pending transaction from your online banking statement. Please refer to the email we sent for specific instructions on what additional documents we need.
📘 Note: Different sources of wealth may require different documents. Please review our Verify My Account article for detailed requirements. Following these guidelines is essential for successfully verifying your source of wealth
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