Why was my account locked or disabled?
Rampnow has integrated multiple KYC (Know Your Customer) and fraud analysis tools to ensure platform security and protect against potential fraud. Accounts may be locked if submitted information is flagged as invalid or incomplete during these checks. Unfortunately, this can sometimes affect even legitimate accounts if the data provided does not match our verification standards.
What should I do if I believe my account was locked in error?
If you believe the data you submitted is correct and legitimate, please contact our support team for further assistance. We will review your case to determine if the account can be reinstated.
Can all locked accounts be re-enabled?
Re-enabling locked accounts is strictly subject to our internal policies and requires that all submitted KYC and fraud verification data matches our standards. Only after passing these checks will an account be eligible for reinstatement.
Where can I find more information?
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Why do I have limits on my Rampnow account?
Limits are applied to your Rampnow account to ensure security and compliance. These restrictions help protect your account and the platform by managing the risk associated with transactions.