How to Raise a Support Ticket in the Rampnow

How to Raise a Support Ticket in the Rampnow Widget

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You can now create and track support tickets directly inside the Rampnow widget - no need to contact support externally.


Steps to raise a ticket:

  1. Open the menu inside the widget


  2. Tap on Support



  3. Select Raise a Ticket



  4. Fill in the required details:
    • Category (e.g. Order)
    • Sub-category
    • Select your order
    • Add subject and description
    • Attach files if needed

  5. Click Submit ticket

Track your tickets:

  • Go to Support → My Tickets
  • View status and updates for all your requests in one place

Note: Tickets are currently supported for order-related, Payments, KYC issues (e.g. delayed, failed, or pending orders).

https://app.rampnow.io/ticket